SCMG Meeting Richmond
September 29, 2004

Location:

Agenda:

Speakers:

Douglas Neal
Douglas Neal is a Research Fellow at CSC´s Research Services and is responsible for research into Innovating through Technology. His interest is in the intersection of strategy, business operations and technology. Having completed initial investigations into the consumerization of information technologies, Doug is now leading the research into employee innovation, responsibility, and security.

Walt Caprice
Walt Caprice has spent the last 30 years working in the computer industry. He spent his first 18 years working in Philadelphia as a Technical Rep at Burroughs Corporation, as a Systems Programmer for Westinghouse in Lester and GTE in Mount Laurel, and as a branch office Large Systems SE and a Market Support Rep in the MVS Performance Group of the Area Systems Center for IBM in Philadelphia. Walt has spent the last 13 years working at the IBM Washington Systems Center in Gaithersburg, MD. He has a worldwide reputation in the areas of z/OS and z/Series performance. Walt is a frequent presenter on performance topics at IBM as well as user conferences.

Pete Milano
During the past 20 years Pete Milano has performed in various management and technical roles supporting networking environments. His experience with research, design, development and implementation of network solutions has involved large scale SNA, X.25, Frame Relay and TCP/IP network topologies utilizing all well-known protocols and other protocols too. Mr. Milano has developed business critical PPSN rating and invoicing systems, network performance reporting systems, SNA network modeling, and performance enhancements to IBM network management exits.

Mr. Milano designed the network management environment for MCI and the SNA network design and rollout for Immigration and Naturalization Service during the 1980’s.

His experience includes tenures with MCI, Marriott, Citigroup, PRC and Memorex.

Peter Sevcik
Peter Sevcik is president of NetForecast and is a leading authority on network traffic, performance, and technology. Peter has contributed to the design of more than 100 networks, including the Internet, and holds the patent on application response-time prediction. He tries to separate fact from hype and describe a vision of the networked future in his Business Communications Review magazine column. Peter is a senior member of the IEEE and serves on the conference advisory boards of Next Generation Networks and Networld+Interop.

Igor Trubin
Igor started his career in 1979 as an IBM 360/370 system engineer. In 1986 he got his Ph.D. in Robotics at St. Petersburg Technical University (Russia) and then worked as a professor teaching CAD/CAM, Robotics and Computer Science for about 12 years at the same University. Igor has published about 30 papers and made several presentations for different international conferences related to the Robotics, Artificial Intelligent and Computer fields.

In 1999 he moved to the US and since that time has been working at Capital One Services, Inc. in Richmond as a Capacity Planner. The first CMG paper was written and presented by him in 2001 in Reno, NV. The next one, "Global and Application Level Exception Detection System Based on MASF Technique," won a Best Paper award at US CMG 2002 and was presented again at UKCMG 2003 in Oxford, England.

Abstracts:

The Consumerization of Information Technologies - A New Source of Both Infrastructure and More Responsible Employees
Douglas Neal
The increasing consumerization of information technologies is providing employees with significant, but incomplete, education in many information technologies. It is now not uncommon to find half a dozen wireless LAN's within reach of a suburban house. This new education and capability could lead to insights and innovations in the use of technology within firms, just at a time when businesses are hungry for innovation. At the same time, consumerization is also leading to public infrastructure, such as email and backup, which are rapidly becoming attractive alternatives to our existing private infrastructure. However, if we pursue business as usual we will not capture the benefits of these relentless trends. To take advantage of these trends, organizations need to 1) create the ability to monitor the evolution of emerging public infrastructure, and 2) begin to trust users in ways that develop not just their technical understanding, but also their responsibility for how it is used.

A z990 Performance Update
Walt Caprice
The z990 processor has been well received. However, it is still important to make sure a valid capacity plan is developed to set correct performance and capacity expectations. This presentation will provide important information to make sure you understand all the issues involved when developing your capacity plan.
Presentation

TCP/IP Basics for the IS Professional
Michael Recant
Presentation

An Application Performance Framework and Index
Peter Sevcik
Networked applications support nearly every aspect of an enterprise, and if these critical applications don't perform well, the business will suffer. Vendors of information software, hardware, and systems claim to supply aspects of better performance, with some even claiming to be a complete performance management or improvement elixir. However, the claims regarding application performance are inconsistent, conflicting, incomplete, and sometimes misleading.

Peter Sevcik will introduce a framework for setting realistic performance goals and understanding the performance impact of changes to the application delivery system. The framework provides a means to identify which performance aspects are improved and/or degraded when a new technology is introduced.

The framework includes a response time index to illustrate the effect of deploying alternative performance enhancing technologies. Peter will present case studies in which the index was used to improve customer relationship management, supply chain management, and financial applications.

The Open Group AQRM Working Group has adopted the NetForecast framework in their QoS Management Functional Description.

Mainframe Global and Workload Levels Statistical Exception Detection System, Based on MASF
Igor Trubin
This paper describes one site's experience of using Multivariate Adaptive Statistical Filtering to produce web based exception reports against SAS/ITRM performance databases for MVS, Unisys and Tandem mainframes. In addition to global exceptions, the system can capture exceptions at a workload level. Advantages of using a site-developed detection system for this purpose vs. usage of MASF contained in products such as BMC Visualizer are discussed.

Sponsors:

	BMC Software enables you to monitor and manage business services, along with the technology infrastructure supporting them—applications, data, systems and networks—simultaneously.
	William Data Systems specializes in the development of leading edge tools for z/OS network management, security, and problem determination.