AGENDA
Location: Con-way Incorporated
Address: 2055 NW Savier
Street
Adtech II Building, Glen
Jackson Conference Room
Other: Building
access requires 24 hour advance authorization
RSVP: http://regions.cmg.org/regions/pacmg/Sep16_Reg.html by September 6th, 2009.
8:30-9:00 a.m.
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Registration
No Host Breakfast available from Cafe |
9:00-10:30 a.m.
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Understanding the performance and management limitations
of FICON/FCP Intermix FICON/FCP protocol intermix mode (PIM) in a
common storage network has been supported by IBM since early 2003 yet has not
seen widespread adoption among end users for a variety of reasons.
Recent developments such as the new System z10, Node Port Identifier
Virtualization (NPIV), virtual fabrics, and advances in storage networking
management make PIM a more compelling technological strategy for the end user
to enable better utilization of capacity and operational cost savings. Steve Guendert, Brocade |
10:30 – 10:45 am
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Break
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10:45-11:45 a.m.
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Managing the Customer Experience Customer-facing systems require relentless vigilance in order to
provide excellent service levels. A failure or slowdown will affect
customer loyalty, and can result in the significant loss of business.
This presentation will discuss what can be done to understand and manage the
customer experience by measuring each component of the service, and by
projecting when any particular component will be affected by increased
volume. Jon Schmidt, Transaction
Design |
11:45 – 1:30 p.m.
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Business Meeting and
Lunch
No Host Lunch
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1:30 – 2:30 p.m.
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Say
Goodbye to Post Mortems, Say Hello to Effective Problem Management This paper describes the problem
management process my company uses to investigate, classify, communicate and
remediate the causes of service outages.
Most outages have multiple addressable root causes; our process links
these to the outage for analysis and assignment of multiple remediation
actions. Root causes can also be
analyzed independently, providing powerful trending metrics. The evolution of our problem management
system is discussed, along with classification methods and items
tracked. This process has proven to be
very effective in eliminating repeat outages. Charles
Foy, Siemens |
2:30-2:45 p.m.
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Break
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2:
45- 3:30 p.m
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Officer Elections and Group Discussion Officer Terms are expiring in 2009 – Want new
ones? Chair Secretary Treasurer What do we want to see for next year? |