Midwest CMG

Tuesday September 16th, 2008

What you need to know about this meeting (FAQ):

Location:

Holiday Inn Chicago Mart Plaza (click for map)
350 North Orleans Street
Chicago, IL 60654

Note: Please come to the 14th floor. All meeting events, including breaks and registration, will be in the
Bull’s Head Room. Lunch will be served in the LaSalle (formerly Brio) Room on the 15^th floor.

If you are parking in the garage, be sure to bring the ticket to the reservation desk to be stamped. The fee
will be $14; otherwise, an unstamped ticket will be charged at the daily rate.

Directions:

MAP Quest Map with Directions to Holiday Inn Chicago Mart Plaza

CTA Downtown Map

METRA System Map

Cost:

Preregistration:	$ 85.00
Walk-in registration:	$100.00

Pre-registration helps significantly with planning.

Registration:

Pre-registration must be received by Tuesday, September 9th

Please include the following information with your registration:

Name and Title
email Address
Company Name
Company Address
Business Phone Number

Payment:

Gary Schneier, Treasurer
MCMG
P. O. Box 1061
Morton Grove, IL 60053-1061

Questions/concerns:

Contact Mr. Jon Keister, who will be glad to answer your questions via phone (847-276-1224) or email: jon.keister@caremark.com.

Agenda:

8:30 AM	Registration and Coffee in the LaSalle (formerly Brio) on the 15th Floor
9:00 AM	Opening - Welcome – Margaret Greenberg, MCMG President Reminder to come to CMG in Las Vegas. Welcome our vendor supporters: IBM, Compuware, AQM Solutions, MVS Solutions and BMC Software
9:15 AM	Business Service Management and the End User Experience Tom Halinski, Compuware One of the key challenges facing service providers and enterprise IT organizations alike is the drive to become "aligned with the business." From both the IT and business perspectives, it is a change from IT being a “cost center” to that of being a “revenue generator”. In order to accomplish this, a business climate encompassing the following three items is required: 1) Business Success is based on the “End User”, who is deterministic of “Business Value”, i.e. their view of the business. Business profitability depends on user usage. 2) “Performance Is the End User Experience (EUE)”. Infrastructure (cost and grade) is related to user usage. IT delivers quality “business services”. 3) Business and IT Views need to be aligned and connected, which includes End-to-End Performance Monitoring to the Mth Tier (mainframe integrated). These views are graphically displayable from each perspective. Service level management (SLM) and business service management (BSM) are current “hot topics”. Discussions about them center on how they increase the overall quality of services provided by IT to the business and how they guarantee the levels of those services. SLM principles, while still relevant, continue to be used primarily in governing the contracts between external service providers and their customers. The key ideas behind BSM involve guaranteeing the quality of services provided to the business, which is a very different concept than SLM. This presentation will discuss EUE based on SLM, BSM, and how both are used to align IT with the business.
10:15 AM	Morning Break Visit the vendors. Sign up for their raffle. Don’t forget coffee.
10:45 AM	The Trilogy of DB2’s “Originating” Address Spaces – Mainframe DB2, DDF and Stored Procedures Tom Halinski, Compuware DB2 SQL executes using three main DB2 address spaces, SSAS, DBAS and IRLM. To measure and see how it performs, we need to capture its activity from its ''originating'' address space. This varies depending on the source of the SQL: Mainframe, Distributed or Stored Procedures, making a trilogy. Let’s see what each is and how they work. With a good methodology we can ''tune'' any of them.
11:45 AM	Lunch in Merchants on 14th floor Network with your peers. Enjoy lunch and hurry back upstairs by 12:45. We’ll have a raffle for CMG goodies. Talk with the vendors. Don’t forget to drop off your business card for the raffle at 2:30. Catch up with the speakers to get your questions answered.
1:30 PM	Maintaining Your SLA Commitments Proactively Mark Karier, AQM Solutions Companies struggle to maintain their SLA commitments while simultaneously dealing with ever-changing and complex production workloads. By adopting a methodology of identifying and minimizing potential threats to meeting your SLA's before the threats become reality, you can proactively manage your enterprise applications and maximize the attainment of your SLA commitments. Detailed information regarding the requirements to implement this proactive methodology will be discussed in detail. The session will conclude with a review of the steps necessary to implement the proactive methodology in your enterprise application environment.
2:30 PM	Afternoon Break Beverages and vendor raffles.
3:00 PM	The I/O Limbo! How low can you go? Greg Scriba, BMC What is LOIO? What is the reason for IBM's LOIO LSPR rating? Where did it come from? What does it mean? Is that all there is, or can I get more out of my system if I do fewer I/O's? Learn methodologies for lowering the number of I/O's required by retaining frequently used data in memory.
4:00 PM	Meeting Adjourned

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