Yellow Technologies
“Scorecards,” “Processes,” and “Best Practices” are terms that are becoming increasingly common in many IT shops today. Instead of asking if we have the right software in place or are monitoring the right things, management may be asking if we have processes in place to consistently manage our areas of responsibility. Whether we are responsible for performance analysis, capacity planning, information security, or business continuance, the question is not how well we are doing things, but whether the things we are doing are the right things.
Process and best practice are becoming extremely important. In a day when most organizations have limited resources, there is constantly a question of whether everyone from the developer to the systems admin to the performance analyst to the security analyst to the most junior intern are all working together to support corporate goals and initiatives. With limited time and funds, IT managers are doing their best to ensure that the right people, process, and technology are in placed and aligned to support the organization.
This KCCMG meeting will focus on issues that we may not spend that much time thinking about. It will look at how we as technicians fit in with trends that are driving many organizations today. Together we will explore how scorecards, process, best practices, and other current management interests will shape our jobs and possibly our careers in the near and distant future.
We hope you will be as excited as we are about these topics that may change the way we work and support our organizations. We also hope that you will share this agenda with others in your organizations who may be interested in process, scorecards, best practices, or other related topics. This meeting is open, and you do not need to be a member to attend. However, because lunch is being provided, we ask that you RSVP ahead of time so that we can plan appropriately.
Location: Yellow Technologies
Yellow Technologies is located at
RSVP: To ensure
sufficient seating and food, please RSVP to ted.keller@yellowcorp.com
by April 25 if you will be attending the meeting. Please provide the name of each person
attending, their email address, and organization (employer, school,
self-employed, etc.).
Sponsored by the
SAS Institute
|
|
|
Continental breakfast |
|
|
|
Welcome, announcements |
|
|
|
Performance Management Meets IT Strategic Planning
Sid Finehirsh, The CMX Group |
|
|
|
Break |
|
|
|
How to
Formulate and Communicate Technology's Leadership Role in Organizational
Change Joseph Brady, SAS Institute |
|
|
|
Break |
|
|
|
Performance Monitoring:
|
|
|
|
Lunch Presentation by the SAS Institute |
|
|
|
A True Capacity Plan is a
Process, Not an Event Joe Bell, Fujitsu |
|
|
|
Break |
|
|
|
Integrated Service Management –
the Foundation for Ongoing IT
and Business Alignment
Moses Onitilo, Principle Technologies, Inc. |
Abstracts
Sid
Finehirsh
Founder
and CEO
The CMX
Group
"Scorecarding"
has become the most talked about method of communicating IT success or
failure. If this approach to measuring
progress toward strategic goals has not been introduced into your organization,
it probably will be soon. Did you
realize that you, as a capacity and performance analyst, are uniquely
positioned to create an IT Scorecard for your organization? Did you know that system performance,
capacity planning, and IT accounting metrics are the corner stones of an
effective IT Scorecard? This
presentation will examine how to upgrade your current performance measurements
into clear and concise objectives that align with the strategic goals of the
business organization.
Biography
Sid
Finehirsh is a nationally recognized authority on management applications of IT
measurement. He has conducted seminars
and spoken on chargeback, capacity planning and IT strategy at major industry
conferences, seminars and live webcasts.
In addition, Sid is the chairperson of the Management Track for
CMG. His published articles and columns
have appeared in various journals and conference proceedings including: CMG, SHARE, CFO Executive Conference, IT
Financial Management Association, IQPC's Cost Allocation and Chargeback for IT
Conference, and SUGI. Sid is the Founder
and CEO of the CMX Group, a professional services firm of specialists who bring
to each client a unique blend of experience and knowledge in leveraging
technology to create business opportunity.
Since 1983, CMX has assisted hundreds of Fortune 1000 clients in the
areas of IT Accounting and Chargeback, Capacity and
Performance Management, and IT Strategy.
Joseph
Brady
Solution
Manager
SAS
Institute
This
presents a business model that describes how the infrastructure, supply chain
and fiduciary responsibilities intertwine with each other. As these functions interact, there are many
levels of technological requirements to provide the analysis and communication
to the different levels of employees from PhD to MBA to Shop floor worker.
You will
be exposed to the output the many forms of analyses and communication methods.
Biography
Joseph
Brady is a Solution Manager for the SAS Institute. A former college instructor, his specialty is
the integration consumption based costing and scorecarding. He is a contributor to
BetterManagement.Com. His current
project is the development of the IT Value Management Solution.
Kevin
Downs
Solution
Architect
Pepperweed
Consulting
How does
server performance management affect you?
Do you feel like Alice or Aladdin?
Do you know what’s going to happen next or are you a master of your
wish!?
This
presentation will demonstrate industry standard tools that will help you to
achieve the coveted “Lamp” status for enterprise-wide, server performance
management across both Windows and UNIX platforms.
Biography
Kevin
started his computer career in 1992 at UPS.
There he supported desktops and the Novell Netware environment. After UPS, Kevin switched to a consulting
company that supported Novell. Kevin
then moved into the Microsoft world where he was contracted to support a
Windows NT server environment at Lucent Technologies. He then became a Lucent
employee where his responsibilities included managing the Lucent World Wide
WAN. Switching back to the consulting
world Kevin started working for his current employer, Pepperweed Consulting, as
a Senior Enterprise Management consultant.
Kevin is currently working as a Solution Architect for Pepperweed designing
enterprise management implementations.
Kevin
holds many certifications including:
hp OpenView
Certified Integration Expert
Network Management
Application and
System Management
hp OpenView
Certified Consultant
IT
Service Management
Certified NerveCenter Administrator
Microsoft Certified Systems Engineer
Microsoft Certified Professional –
Specialist: Internet
Joe Bell
Regional
Systems Engineer
Fujitsu
This
session will begin with a refresher on the historical stages of the Capacity
Planning Process and how it matured, was de-emphasized, and now is reemerging
in importance. This session will explore
questions like: What are the factors
that will cause capacity planning (under whatever name) to again become
important? Are the processes developed
during the mainframe days still valid, or should we rebuild them from
scratch? Where will capacity planning be
in the not so distant future?
Biography
Joe Bell
has over 30 years experience in various areas of the computer industry, including
military data processing, manufacturing, retail and Telecom industries,
software development, systems programming, capacity and performance management,
and various vendor experiences. Joe
holds a BA in mathematics and an MS in Computer Science (EE), both from
MU. Currently Joe is a Regional Systems
Engineer for Fujitsu Technology Solutions.
Moses
Onitilo
ITSM
Practice Manager
Principle
Technologies
The
enterprise management arena has undergone considerable change since the dot com
era. We have seen numerous vendors
including HP
Although
the majority of the previously mentioned vendors have ITIL/ITSM based tool
sets, most have failed to help organizations realize the potential of these
tool-sets in building an IT infrastructure and aligning People, Process, and
Technology with the business.
This
presentation will review the underlying processes that are part of a successful
Integrated Service Management environment, which facilitates continuous
business improvement of IT. Accurate and
timely Capacity and Performance Management are a critical component of this
model which increases the IT organizations overall value, improves it's ability to align with the organization as a whole, and
facilitates IT Operations and Support cost control.
Biography
As
Principle Technologies ITSM Practice Manager, Mr. Onitilo is responsible for
overall project management, environment assessments, and solution
architecture. Mr. Onitilo is a
nationally recognized, ITIL certified, expert specializing in project
management, training, architecture, configuration and implementation of ITSM
infrastructure processes and tools.
Prior to
his current position, Mr. Onitilo was a Senior Enterprise Management Consultant
and Project Leader for Avaya Communications providing project management and
technical consulting services for a global Service Desk solution. As a Unix systems
and networking consultant with SIAC (New York Stock Exchange) he facilitated a
large mid-range operations service management re-structuring effort. Moses also spent several years in
Mr.
Onitilo recently co-wrote a white paper on IT Service Management, which was
presented at the HP Openview forum, June 2001.
Mr. Onitilo is currently writing several white papers, one of which
explores the limitations of Service Desk, Network or Systems Management
software implementations without thorough analysis of the underlying business
processes.
Mr.
Onitilo holds a Bachelor of Science degree, with Honors, in Information
Technology and Mathematics from