TIME: 8:30a.m. - 7:00 p.m. (Tuesday), 8:30a.m. - 5:00p.m. (Wednesday)

LOCATION: Board of Trade (Downtown) - The Council Chamber

1 First Canadian Place, Toronto, Ontario (Tel: 416-366-6811)

Enter First Canadian Place (FCP) via any of King, Adelaide, Bay or York Street entrances and stay on the main (street) level; go in to the special Board of Trade elevators near the Timothy's Expresso Bar. (Street level of FCP in the Northeast Quadrant)

ATTIRE: Business attire or Business casual (hard-soled shoes, slacks, collared shirt)

• Service Management, the vision and reality in the distributed environment
• A roadmap for getting control of your environment
• How to architect your measurement strategy
• The step for moving to Service Level Management

The presentation will be given by Lindsay Parker, a Solution Services Consultant with the Applications and Systems Management group of the OpenView Software Division (OVSD) of Hewlett-Packard. Lindsay has worked for HP for 18 years in many different roles. He started his career as a Software Systems Engineer in the U.K., supporting the HP3000 customer base. He has taught training classes, worked in the phone-in response center, consulted with clients in the design of computing environments. When Hewlett-Packard developed its Professional Services Organization Lindsay moved into this group as a performance consultant. Here he worked in both the MPE and UNIX environments, tuning clients systems, delivering capacity planning, performing benchmarks, and designing solutions to help clients gain control of the ever expanding IT environments. In the summer of 1997, Lindsay joined OVSD, with a responsibility for helping clients achieve control of their environments through Service Level Management.

There are lots of challenges left for capacity and performance specialists. One of the largest is in determining the capacity and performance to be expected for new or enhanced applications for distributed computing, client / server environments, as well as in the explosive growing areas of intranet / Internet and message queuing environments. This presentation discusses different challenges in multi-tiered distributed computing environments, together with some approaches that have worked in evaluating performance and capacity in these environments. A stress testing process is also described. Some examples of where stress testing was done, and where it wasn't done, will be shared.

George Dodson, Director, IT Management Consulting, heads an organization which specializes in providing guidance in information technology management. Mr. Dodson has lead consulting engagements dealing with IT environments ranging from Client/Server to the largest mainframe systems. He has led engagements dealing with disciplines such as: computer systems performance and capacity planning; availability management; problem and change management; help desk management; security management; business recovery management; and other related systems management areas. He has also led engagements dealing with evaluating the readiness of IT organizations to deal with new application platforms, IT consolidations, mergers, and similar management issues. He also has extensive experience in management issues in software product development, testing and support, product education and marketing, software company and product acquisition, software market analysis and software product introduction into the marketplace.

Election of Directors, Treasurer's Report, Membership Report and other business of CMG Canada. This is a special invitation to members of CMG Canada to come along and participate in this important business activity.

This presentation will review the business case for mainframe computing as we approach the Year 2000. It will then focus on the capabilities of OS/390 to act as the host for new applications such as Domino, SAP R/3, and will spend the bulk of the time examining OS/390 and the Web, to help the audience find new value in existing applications, or data, or by building new applications for the Web. The presentation will conclude with a call to action, which will highlight the cultural and technological issues that I/T departments must confront in order to take advantage of existing and future investments in mainframe technology.

Chuck has spent twenty-three years in IBM focusing on the implementation and use of mainframe systems. From 1990 to 1998, he was responsible for the technical leadership of leading edge IBM customers in evaluating and implementing OS/390 technology to do system and application integration, and deploying new applications. He wrote (in the IBM San Jose and Poughkeepsie Laboratories) and presented (around the world) material describing the evolution of mainframe processors from general-purpose computers to standards based servers in an Open Enterprise. One example is IBM publication SG24-4812, "Selecting a Server: The Value of S/390." He also worked on Enterprise integration contracts to design and implement centralized servers that produced dramatic cost reductions, in excess of $1,000,000 per month, and service level improvements.

From 1984 to 1989 he had the responsibility for IBM Canada country support for MVS/ESA and ES/3090 processors. He worked in both MVS Development and System-Managed Storage Development doing information development for internal and external education and consulting. From 1975 to 1983, he held various Systems Engineering and IBM Education jobs, all focused on S/370 and S/390 systems.

The embracing of NT by major computer manufacturers and suppliers, the entrenchment of UNIX applications, and the significant rebound of S/390 raises some interesting questions as to the future of the computing landscape. Issues to be discussed include:

• What will the computing landscape look like?
• Will the UNIX technical community embrace OS/390 UNIX services?
• What is the future of UNIX itself, in light of the rapid deployment of NT based applications?
• The Performance, Workload, Security, and Availability Issues!
• Storage and Data Sharing
• Total Cost of Ownership (TCO) - Do you really understand it?
• Your role in all this
• Other issues

As the proliferation of applications supporting critical business functions continue to increase, the need for continuous availability of data and associated subsystems continue to heighten. In fact, the whole "global" nature of many businesses today demand that lines of business function seamlessly across multiple time zones spanning difficult geographic areas. This places an increasing challenge on the personnel, resources and configurations required to support these business functions, hence, an understanding of the performance and availability characteristics of the I/O Subsystems capable of supporting such functions is essential.

This paper details the results of an extensive suite of testing in a customer environment of EMC's Symmetrix Remote Data Facility (SRDF) and IBM's Peer to Peer Remote Copy (PPRC). An initial review of the various modes of Operations and the full assessment of the functionality of each of the two offerings is made. As expected, to the extent that variations exist within and amongst customer environments, the results of this testing will require specific interpretation. The true benefit of this type of testing is the rather comprehensive and quantitative amount of information, which becomes immediately applicable to the many situations facing performance analysts, capacity planners, storage management and other technical management personnel.

Anthony Mungal is currently President of CMG Canada, and works with EMC in a Consulting role. Prior to joining EMC over four years ago, he spent about seven years with Amdahl Canada Limited in the capacity of Regional Systems Engineer. His employment background prior to that spans several years as a Consulting Systems Engineer, Manager, MVS Senior Systems Programmer, Business Systems Analyst, and Application Development and Programming. He is a graduate of the University of Toronto with honours in both Mathematics and Computer Science. He is a founding director of CMG Canada and is presently serving as the President. He has authored many papers on Capacity Planning, CPU and I/O performance, Disaster Recovery, High Availability, and Storage Management which were presented to various forums including SHARE, miscellaneous User Forums, and local and international CMG conferences.

Rene Daoust joined EMC Corporation as a Corporate Systems Engineer about three and a half years ago in Hopkinton, Massachusetts. His areas of specialty are primarily in architectures and performance. Prior to that, he worked at the Norton Company from 1980 to 1993 in Systems Programming as a Systems Software Specialist, primarily focusing on Operating Systems, having the responsibility of installing and debugging them. He also did a lot of Performance Tuning, Capacity Planning and many other miscellaneous roles. The last 3 years at the Norton Company was spent as a Supervisor of Systems Programming. His ten years of experience prior to the Norton Company spans various roles as Systems Programmer, Manager of Operations and Computer Operator.

At CMG'97, Pat Artis presented a methodology on determining ESCON protocol times. I have taken that methodology and conducted a study to measure ESCON protocol times at customer environments on various subsystems. This study is being used to make practical use of this knowledge and explain how to apply it in a practical way. This includes channel efficiency, measuring data transfer, and usefulness in helping determine remote copy link traffic.

Taking advantage of e-business requires an organization to build it's application on open Intranet/Internet standards. Building applications which rely on existing investments in RDBMS robust data servers is a strategy currently being pursued by IT organizations. This presentation addresses the requirements and practices of Performance Measurement and Tuning for Intranet applications , which access DB2.

Dr. Bretholz has a broad range of experience in consulting, project management, application development, database and system operations and administration. For the past eight years, Erich has worked as a consultant in Canada and the US; he also has been actively involved with an internet access provider from the ground up. Erich's comprehensive experience of over 20 years includes Internet, OO, client/server, software modeling, application development, networks and communication, performance and capacity planning. As part of the consulting assignments he interfaced with senior business executive as well as IT management and staff. He has presented in front of several professional organizations (e.g. IDUG, Client/Server and CMG SIGs, DB2 User Groups), prepared and delivered courses, and has published technical papers and articles. Erich has a Ph.D. in Computer Science from the University of Waterloo ('On Optimization Techniques in Physical Database Design'), an M.Sc. in Computer Science and B.Sc. in Electrical Engineering from the Technion (Israel Institute of Technology); he is a Professional Engineer (member of the APEO).

This presentation will encompass an overview of Java(tm) technology, both in its present form and in the expectations for the near future. In particular, it will discuss how Java technology can extend the usefulness of existing large-scale systems - the concept of "wrap and embrace", instead of "rip and replace".

Russell Crook has spent the last two decades in the software industry in a variety of roles, ranging from writing device drivers to architecting very large-scale document management systems. Currently, he is a Systems Engineer for Sun Microsystems Canada focusing on Java and other software development issues.

Open Systems products have traditionally been implemented as point in time type solutions with the storage usually added as an afterthought. Implementing large numbers of new open system platforms, consolidating existing platforms or just plain taking control of the currently installed products usually means implementing some form of integrated storage and providing a storage management plan along with it. This presentation will explore the various aspects of storage management, from the evolution of the current products into highly integrated and

shared storage repositories to how to implement a comprehensive storage strategy. Very little time will be spent on specific products, the focus will be on how to use various types of technologies, and what options are available to provide integrated management.

Mark has worked in the computer industry for over 20 years and is currently a Open Systems Storage Specialist for StorageTek Canada. He has worked for STK for over 5 years in various Open System marketing roles but primarily has been responsible for architecting large-scale automated tape and disk storage solutions. Mark also maintains close contact with the more popular storage management software products available today. Prior to StorageTek he has worked for Computer Logics Ltd. for 4 years in product marketing and for Unisys Canada for 11 years.